When a medical emergency happens, understanding your insurance and payment options should not add unnecessary stress. At Care Plus Emergency Room, we provide 24/7 emergency medical care for adults and children in Richmond, TX, with no appointment required.

Care Plus ER is a freestanding emergency medical care facility. Our emergency room is open 24 hours a day, 7 days a week, including nights, weekends, and holidays. Because emergency care can involve facility fees, physician fees, diagnostic testing, medications, and other services, it is important to understand how billing may work before or after your visit.

If you have questions about your insurance coverage, our team can help you understand the billing process and provide information about available payment options.

Need assistance with insurance or billing? Call Care Plus ER at (832) 770-6380.

Does Care Plus ER Accept Insurance?

Care Plus ER bills out of network for all insurance plans. Our facility is currently out of network for all benefit plans.

Care Plus ER is also unable to bill Medicare or Medicaid.

Insurance coverage and patient responsibility can vary depending on your specific health plan, benefits, deductible, coinsurance, and other plan requirements. Before receiving non-emergency services, patients may contact their insurance provider to ask about their emergency room benefits and potential out-of-pocket costs.

For questions about your specific situation, contact our facility directly at (832) 770-6380.

What Does Out-of-Network Emergency Care Mean?

An out-of-network emergency room does not have a contracted network agreement with your insurance plan. As a result, your insurance company may process your claim differently than it would for an in-network facility.

Your health plan determines how much of an emergency room visit it will cover and what portion may be your responsibility. Depending on your plan and the services provided, your bill may include charges for the emergency facility, physician services, diagnostic testing, medications, or other medically necessary services.

Because insurance policies differ, Care Plus ER recommends contacting your insurance provider for specific information about your benefits and coverage.

Insurance Coverage for Emergency Care

When you are experiencing a serious or potentially life-threatening medical condition, do not delay emergency medical attention because you are unsure about your insurance coverage.

Care Plus ER provides emergency evaluation and treatment 24/7. Our facility is equipped with on-site diagnostic services, including CT scans, X-rays, ultrasound, and laboratory services, to support the evaluation and treatment of emergency conditions.

Our emergency physicians and clinical team treat a broad range of conditions, including:

• Chest pain and possible heart attacks
• Breathing difficulties and asthma attacks
• Broken bones and serious injuries
• Cuts and wounds
• Burns
• Severe abdominal pain
• Allergic reactions
• Pneumonia
• Dehydration
• Other urgent and emergency medical conditions

If you believe you are experiencing a medical emergency, seek immediate medical attention.

What If I Do Not Have Insurance?

Care Plus ER provides a self-pay option for patients who do not have traditional private health insurance and wish to pay for their care directly.

Accepted self-pay methods include:

• Cash
• Check
• Credit card

Patients without insurance will receive a medical screening. If the screening indicates a life-threatening emergency, Care Plus ER will promptly provide appropriate emergency treatment.

If the condition is determined to be non-emergent, patients may be given the option to self-pay or receive a referral to another facility or physician, depending on the circumstances.

For information about self-pay options, please contact our facility before your visit when possible.

Workers' Compensation Insurance

Care Plus ER accepts Workers' Compensation Insurance for eligible workplace injuries.

If you have been injured at work, our team can provide emergency medical evaluation and treatment. Care Plus ER also offers support with medical documentation and coordination related to workers' compensation cases.

Services may include:

• Initial injury assessment
• Emergency medical evaluation
• Treatment for workplace injuries
• Diagnostic testing when medically necessary
• Follow-up care coordination
• Communication with employers and insurance providers when appropriate

If you have suffered a work-related injury, contact Care Plus ER at (832) 770-6380 or visit our Richmond emergency room.

Auto Accident Insurance

Care Plus ER also accepts Auto Insurance for medical care related to motor vehicle accidents.

After an accident, injuries may not always be immediately obvious. Emergency evaluation can help identify injuries and determine whether additional treatment or diagnostic testing is necessary.

Our team can evaluate a range of accident-related concerns, including:

• Head and neck injuries
• Back pain
• Whiplash
• Cuts and wounds
• Sprains and strains
• Suspected fractures
• Chest or abdominal injuries
• Other injuries following a motor vehicle accident

If you have been involved in an accident and need emergency medical attention, Care Plus ER is open 24 hours a day, 7 days a week.

Understanding Your ER Bill

As a freestanding emergency medical care facility, Care Plus ER charges for emergency evaluation and treatment. Your total bill may include separate charges depending on the services you receive.

Potential charges may include:

• Emergency facility fees
• Physician fees
• Laboratory testing
• X-rays
• CT scans
• Ultrasound
• Medications
• Other medically necessary services

The amount you ultimately owe depends on factors such as your insurance benefits, deductible, coinsurance, coverage determination, and the services provided during your visit.

If you have questions about a bill from Care Plus ER, please contact our team so we can assist you with available billing information.

What Should I Ask My Insurance Company?

Because every insurance plan has different benefits, you may want to contact your insurance company before a non-emergency visit and ask:

• Is emergency care at a freestanding emergency room covered under my plan?
• How does my plan handle out-of-network emergency services?
• What deductible applies to emergency care?
• What coinsurance or copayment may apply?
• Do I have a separate emergency room benefit?
• Are diagnostic services such as CT scans, X-rays, ultrasound, and laboratory testing covered?
• What documentation does my insurance company require?

Your insurance company can provide the most accurate information about your individual plan.

Important Information About Care Plus ER

Care Plus ER is a freestanding emergency medical care facility. Emergency room services may be subject to facility and physician fees, and additional charges may apply for diagnostic testing, medications, and other services.

The facility or physician providing care may be out of network for your health benefit plan. Physician services may also be billed separately from facility services.

Care Plus ER is currently out of network for all benefit plans and cannot bill Medicare or Medicaid.

If you have questions about your insurance, coverage, or billing, please call (832) 770-6380 and speak with a Care Plus ER representative.

Emergency Care Is Available 24/7

Insurance questions can be complicated, especially when you are dealing with an unexpected medical emergency. Our team is available to provide information about the billing process and payment options.

Care Plus ER provides emergency medical care 24 hours a day, 7 days a week, with no appointment required.

If you or a loved one is experiencing a medical emergency, seek immediate medical attention.

Care Plus Emergency Room

8111 West Grand Parkway South
Richmond, TX 77407

Phone: (832) 770-6380
Fax: (832) 770-6460

Open 24/7